PlayStation Store refund type. Games, Add-ons Subscriptions Pre-Orders. To request a refund for this type of content, please contact us. Contact PlayStation Support. Please be aware, any free trials will be included in the day period.
To cancel your pre-order, please contact us. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet. Accessories Buying Guides How-tos Deals. Health Energy Environment. YouTube Instagram Adobe. Kickstarter Tumblr Art Club.
Film TV Games. Fortnite Game of Thrones Books. Comics Music. Filed under: Gaming Entertainment Tech. Return Shipping : Returns should be sent to our returns fulfillment center using the prepaid Federal Express return shipping label we provide to you. We reserve the right to reject any return that does not comply with this requirement. PlayStation Direct does not take title to returned items until they are accepted at our returns fulfillment center, and the risk of loss remains with you until the returned item s are delivered to us at that location.
Returns Requirements : In order to qualify for a refund, you must return the item within the applicable return policy period using the prepaid shipping label we provide to you, include the packing list or original purchase receipt, and identify the reason for the return. All returned items must be in original condition, including all accompanying labels, cords, chargers, accessories, manuals, and other documentation.
Rejected Returns : We reserve the right to reject returns that do not comply with our Returns and Refunds policy, including returned items:. With missing, damaged, altered, or otherwise unreadable serial number labels, manufacturer model or part number labels, or warranty labels. Without all original parts, or missing or damaged parts, packaging, and all other items originally included with the product. We will notify you via email if your return is rejected.
You will be responsible for the cost of shipping any rejected item s back to you. If you do not contact Customer Service to arrange the return of your rejected item s within ninety 90 business days from the date on the rejection notification, we will assume you do not wish to reclaim the property and will dispose of it at any time thereafter, in any manner as we see fit.
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